Client Services

You’re in the efficiency business, and we’re here to help you be even more effective. From leading project management to process improvement, master the techniques, methods and standards to better support lawyers and your firm’s clients.

Enhanced Education Tools

Polish your client service skills by leveraging the tools available here — a roadmap to visualize your path forward, a brief skills assessment and a competency analysis to identify professional development opportunities.

Skills Assessment Competency Analysis

LMA 40th Anniversary Member Spotlight Series: Arthur Uratani
October 10, 2025
LMA 40th Anniversary Member Spotlight Series: Arthur Uratani
As part of LMA’s 40th anniversary spotlight series, Arthur Uratani shares how his passion for creativity led him from law school dreams to a thriving career in legal marketing. In this quick Q&A, he reflects on the impact of the LMA community, the importance of authentic relationships and offers...
The Client Journey Blueprint: From Awareness to Referral for B2C Law Firms
The Client Journey Blueprint: From Awareness to Referral for B2C Law Firms
Watch this in-depth webinar on how B2C law firms can create a...
Optimizing Client Relationships through Dedicated Account Management
Optimizing Client Relationships through Dedicated Account Management
Discover how dedicated client teams can fuel growth and deepen...
Evolving Your Mindset and Department: The Best Secrets from In-House Teams and External Agencies
Evolving Your Mindset and Department: The Best Secrets from In-House Teams and External Agencies
Hear how a CLO, a law firm partner, and an in-house marketer...

Strategies & Voices is the official online publication of LMA, serving as a central repository for content tailored to today’s legal marketing and business development professionals' needs. This multimedia site features thought leadership, best practices, the latest trends and issues facing the industry, resources to boost career advancement and much more. Content is strategically chosen by a team of LMA volunteers, and powered by expert insights and member stories.

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