| What | Meeting |
|---|---|
| When |
07/15/2008 11:30
07/15/2008 13:30
07/15/2008 11:30 am - 01:30 pm |
| Where | Glen Allen, VA |
| Where |
Virginia Crossings Resort 1000 Virginia Center Parkway Glen Allen, VA USA |
| Hosted By | The Virginias Chapter |
| Contact Name | Helen Bertelli |
| Contact Email | hbertelli@hellermanbaretz.com |
| Contact Phone | 804-273-9470 |
Client Satisfaction Surveys - A Strategic Approach
July 15, 2008. Jeffrey Miller - Consultant, Kohn Communications
Jeffrey Miiller from Kohn Communications, a business development coach and client satisfaction survey specialist, will share a step-by-step approach for implementing client satisfaction surveys.
Learn how to overcome internal obstacles and use the right dialogue to interview clients effectively. This session’s focus is on practical techniques for managing the survey process, collecting qualitative feedback and, most importantly, strategies for responding to negative and positive survey feedback to strengthen client loyalty and stimulate referrals.
Program materials will include a workbook, sample surveys with responses, marketing forms, survey checklists and articles to assist you in your implementation. You will leave with the tools that you need to immediately implement a client survey initiative at your firm.