Domains: Client Services, Marketing Management and Leadership
In today’s rapidly evolving legal landscape, traditional models of business development, client service and attorney engagement are no longer enough. Firms that cling to outdated systems and abandon efforts to build inclusive cultures risk losing clients, talent, and credibility. By recognizing diversity, equity, and inclusion (DEI) as a strategic business imperative, organizations can leverage powerful tools to engage with clients to build better client teams, expand legal work, retain top talent and drive sustainable growth.
In this session, we’ll explore the evolution of DEI practices over time. Through real-world case studies and interactive facilitation, we’ll uncover how intentional disruption can build sustainable systems to enhance the outcomes for business development and client service teams. This is not about simply checking boxes. Inclusion practices transform behavior, shift mindsets, and build success for client development, talent retention and relationship-building strategies to help law firms thrive.
Learning Outcomes:
- Identify the business risks of abandoning DEI in client development and talent strategy.
- Apply inclusive relationship-building techniques to strengthen attorney-client engagement.
- Design systems and processes that embed DEI into business development for long-term success.
Presenters:Sona Spencer, Chief Legal Talent Officer, Troutman Pepper Locke
Gia Altreche, Director of Diversity & Inclusion, Manatt, Phelps, & Phillips
Price:
Member Price: $79
Prospective Member Price: $99