Domains: Client Services, Business of Law
Join us for a dynamic, interactive session where seasoned client service innovators share their insights on client feedback and client experience. After conducting thousands of client interviews and leading feedback programs at their firms for more than a decade, Michelle Lang, Dan Pulka and Tara Weintritt will share how you can leverage feedback to drive growth, enhance value, and differentiate your firm in the marketplace. This session promises actionable takeaways, equipping you with strategies to innovate, invigorate, and elevate your firm’s client feedback initiatives. You won’t want to miss the opportunity to bring fresh, impactful ideas back to your team.
Learning Outcomes:
- Obtain key insights, objectives, best practices and success metrics from two best in class client feedback programs.
- Utilize the industry’s premier client feedback programs to elevate your feedback efforts to drive value and revenue through your own firm’s feedback program.
- Network with participants to obtain a new cohort of support and best practices beyond today’s session.
Presenters:
Tara Weintritt, Partner, Wicker Park Group
Michelle Lang, Director of Client Services, McDermott Will & Emery LLP
Dan Pulka, Chief Business Development and Marketing Officer, Troutman Pepper
Price:
Member Price: $79
Prospective Member Price: $99