Vinita is a leader in P&C insurance operations transformation, focused on core P&C insurance operations and “heart of the business” functions, including claims. She has 15+ years of management consulting experience with Deloitte. Vinita advises insurance companies on operating model transformation and performance improvement in multiple business areas – claims, legal, strategic sourcing, and technology. Specifically, Vinita has developed panel performance management tools and processes for a number of carriers. On these engagements, Vinita has led the identification of balanced performance criteria and related metrics, surveyed the field for qualitative input on panel counsel, and recommended ongoing performance management strategies, using panel management scorecards.