Speak Up! Crucial Conversations Lead to Effective Outcomes

The following content is presented by the LMA West Region.

Domain: Communications 

Crucial conversations are conversations that take place around high-stakes, emotional or risky topics. Executives deal with these conversations every day – with colleagues, employees, and clients. By learning how to speak and be heard (and encouraging others to do the same) you’ll improve productivity and service quality, teamwork, relationships, employee satisfaction and efficiency.

Cricket Buchler, Master Trainer at VitalSmarts, has a dynamic speaking style and has worked with healthcare, retail, and manufacturing to improve overall communication skills in a company in order to become measurably more functional. After thirty years of research in two dozen industries involving 25,000 individuals, VitalSmarts observed leaders struggle with poor performance, stalled change initiatives, low productivity, and strained relationships—confirming that leaders who avoid talking honestly with the right people about the right issues can expert poor results.

On the other hand, top-rated leaders routinely employ skills that turn diverse thought into synergy and synergy into results by mastering crucial conversations. In short, when the stakes are high, opinions differ, and emotions run strong, the best individuals, teams, and organizations:

Speak up and encourage others to do the same—no matter the topic, power difference, or sensitivity of the subject. 
Create an environment where people share their best ideas, make wise decisions, and then act on those decisions with conviction. 

Speak persuasively, and not abrasively.

Cricket Buchler, Master Trainer, VitalSmarts


Member Price: $0
Prospective Member Price: $59

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Video-Recorded Session

This session includes video, audio and synced presentations for an enhanced virtual learning experience.