Domain: Client Services

They just don’t get it! … a common sentiment expressed by both law firm professionals and legal operations professionals who often feel that the other side doesn’t fully appreciate the challenges and pressures they face. Hear from presenters who have held both a pricing role at a law firm and a legal operations role at a large corporation. The panelists will each provide their top 5 insights gained from switching to the other side, including sharing their “I wish I would have known” moments and suggestions for improving communication and collaboration between firms and clients.

Learning Outcomes:

• Demonstrate the pressures faced by both law firm and legal operations professionals and the impact of those pressures on how they interact with the other side
• Develop and apply strategies to improve collaboration between law firm and legal operations professionals

Presenters: 
Christopher Ende, GE Corporate
Terence Williams, Hogan Lovells
Michael Byrd, Baker & McKenzie

Member Price: $59
Prospective Member Price: $79

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