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Making Client Service a Differentiator: It Takes a Village

Domain: Client Services, Business Development

Winning new business has been a primary focus and driving force in the legal industry for many years. Times have changed and a notable shift has taken place toward expanding existing client relationships and client retention. This panel discussion will include the three people that led the effort to create a pilot program in order to respond to this industry shift. The office managing partner, marketing director, and a law firm consultant collaborated to design an approach that utilized internal and external interviews as a foundation for the ultimate design of a Client Service Initiative.
The panelists will share the process of designing a Client Service Initiative that would require active participation at all levels within the firm and that would be sustainable as a long-term commitment. You will hear about the challenges, successes, failures, and next steps designed to carry the Initiative forward as it enters its third year.

Presenters:
Cole Finegan, Denver Office Managing Partner, Hogan Lovells
Koree Khongphand-Buckman, Regional Marketing Director, Hogan Lovells
Kathy A. Holmes, President, Holmes Consulting Group

Member Price: $0
Prospective Member Price: $59

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