Making Client Service a Differentiator: It Takes a Village

Domain: Client Services, Business Development

Winning new business has been a primary focus and driving force in the legal industry for many years. Times have changed and a notable shift has taken place toward expanding existing client relationships and client retention. This panel discussion will include the three people that led the effort to create a pilot program in order to respond to this industry shift. The office managing partner, marketing director, and a law firm consultant collaborated to design an approach that utilized internal and external interviews as a foundation for the ultimate design of a Client Service Initiative.
The panelists will share the process of designing a Client Service Initiative that would require active participation at all levels within the firm and that would be sustainable as a long-term commitment. You will hear about the challenges, successes, failures, and next steps designed to carry the Initiative forward as it enters its third year.

Cole Finegan, Denver Office Managing Partner, Hogan Lovells
Koree Khongphand-Buckman, Regional Marketing Director, Hogan Lovells
Kathy A. Holmes, President, Holmes Consulting Group

Member Price: $0
Prospective Member Price: $59

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