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We're Bringing Clients Back - 30 Ways to Client-Center Your Practice

August 16, 2018 | 11:30 AM - 1:30 PM

Gyi Tsakalakis

"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful."

This Jeff Bezos quote carries a lot of truth, particularly for law firms. Unfortunately, too many firms still spend little to no time building, measuring, and learning from their clients' experiences. In this session, we'll explore 30 specific ways to put clients back, where they belong, at the center of your practice and how improving their experiences leads to more business.

Key takeaways:

  • How to build systems to improve client experience
  • How to measure client satisfaction
  • How to implement build, measure, learn client feedback loops
  • How to identify and motivate happy clients to sing your praises

Horwood Marcus & Berk Chartered
500 W. Madison Street (Ogilvie Train Station)
3rd Floor – Madison Conference Center
Chicago, Illinois 60661

Lunch will be provided.

$40 LMA Members (AAM and ALA members also receive member pricing and must register with a valid discount code.  Contact your Association leader for the discount code.)
$60 Non-Members and any registrations after August 14th
Note: LMA Members must be logged in to the LMA website to receive the member rate.


No Valid Registration Types [details]


About Our Presenter

Gyi TsakalakisGyi Tsakalakis founded AttorneySync because lawyers deserve better from their internet marketing people. As a non-practicing lawyer, Gyi is familiar with the unique considerations of ethically and effectively marketing a law practice online. He regularly writes and speaks about online legal marketing. He's always open to talking shop, but if you really want to get him fired-up ask him about Michigan football, coffee, or whiskey.  If you’re in the Chicago area, and you’re not a mean person, he'd love to meet-up.

Payment Information

Credit card and direct debit payments are only available online. Credit cards and direct debit payments will not be accepted at the door.

Cash or checks made payable to "LMA Midwest Region" will be accepted at the door.
The deadline for registration is Tuesday, August 14, 2018.

Walk-ins and those who register after August 14 will be charged the non-member rate of $60.00.

LMA Midwest Region reserves the right to cancel the registration of any registrant with an outstanding balance.

Should you need to cancel your registration, please contact prior to August 14.  According to LMA Midwest Region policy, all no-shows and cancellations after August 14 will be billed the full registration rate.