FAQs about the Postponement of the 2020 LMA Annual Conference


Why has the conference been postponed?

The decision was made to protect the health, safety and well-being of our attendees and staff. It goes without saying that this is a decision not being entered into lightly, especially in this highly complex environment. We sincerely appreciate your continued support and patience.
What are the new dates for the 2020 LMA Annual Conference?

The rescheduled 2020 LMA Annual Conference will take place on October 16-18 in Denver at the Gaylord Rockies Resort & Convention Center. Please watch for further event updates in your inbox, on our LMA LinkedIn page and on the conference website, www.LMAconference.com

Do I need to re-register for the new dates?

All existing conference registrations will be automatically transferred to the new conference dates. Should you wish to update or change your conference registration, please contact customerservice@LMAconference.com or call 1-877-562-7172.  Over the coming weeks, we will be working diligently to manage the many critical steps needed to reschedule an event of this scope. We also anticipate a high volume of calls and emails from our attendees, and we appreciate your patience as we work hard to respond to all inquiries.

Will registrations fee be refunded? 

Existing registrations from the March 25-27, 2020 conference dates will be automatically transferred to the October 16-18, 2020 conference dates. We understand that travel and attendance at a conference may be uncertain and as such we are offering more flexible options to attendees who are unable to attend:

  • You may transfer your existing registration to a colleague within your organization (see substitution details below).
  • You may transfer your existing registration to the 2021 LMA Annual Conference (April 19-21, 2021)
  • Cancellation requests will be assessed on a case-by-case basis.
    (Please contact us at customerservice@LMAconference.com before June 30, 2020 with your preference).

For new registrations (received after March 11, 2020), cancellation and refund requests must be made via email to customerservice@LMAconference.com according to the schedule below.


Eligible Refund

Before August 14, 2020

Full refund

August 15-September 4, 2020

Full refund less a $200 handling fee

After September 4, 2020

No refund

If you have already requested a cancellation of your conference registration, any cancellation fees charged can be deducted from the cost of re-registering. Please contact us at customerservice@LMAconference.com or 1-877-562-7172.

Substitution requests must be made via email to customerservice@LMAconference.com no later than September 4, 2020.

If you are unable to attend the conference‚ you may designate a substitute to fill your spot. The registration fee will be adjusted based on the substitute’s LMA member status. Late and on-site substitutions will be assessed a $50 administrative fee. There are no refunds for no-shows.

What about flight and travel arrangements?

All attendees need to contact their own airlines/travel insurance companies to understand their policies and whether flights can be transferred and what penalty fees may apply.

What about hotel bookings?

Reservations made directly into the LMA block at the Gaylord Rockies will automatically be canceled and fully refunded. Reservations made outside of the block with the hotel or through a third party, like Expedia or Travelocity, are the responsibility of the delegate to cancel. If in doubt, please call the hotel to confirm your cancelation at 1-720-452-6900.

Can I rebook my hotel reservations for the rescheduled LMA Annual Conference dates?

We ask for your patience to allow the Gaylord Rockies time to properly reset our dates.
We will be in touch shortly with full details.

I have already cancelled my registration and want to re-register. Will I get a refund for a cancellation fee I was already charged?

Any registrants who had previously cancelled their conference registration who would like to rebook for the new conference dates will be credited any cancellation fees already paid. 

Will the event change now that it’s been postponed?

We don’t anticipate any major programming changes. We are committed to delivering a great event and will be working with the speakers to re-confirm schedules and make any necessary adjustments to the conference programming. New updated agenda details will be shared on the website, via email, within the LMA Weekly newsletter and via social media. 

How is the date change being communicated to registered attendees and the wider industry?

We communicated the postponement to the attendees, speakers, sponsors and LMA members on March 11 and have communicated the new dates on March 17.

This information will also be shared on the LMA LinkedIn page, LMA social media channels within the LMA Weekly newsletter.


What if my schedule does not align to speak on the new conference dates?

We have been in touch with all speakers via email to confirm the new conference dates (October 16-18) and will make every effort to accommodate scheduling conflicts. If you are unable to speak, we may work with you to identify an alternative speaker for your session. Please contact Kristy Perkins at k.perkins@LMAconference.com for more information.

I’ve submitted my session materials already, do I need to re-do them for the new conference dates?

We will be working with speakers in the coming weeks to assess the need for new materials for the new conference dates (October 16-18, 2020). If you have any questions about your presentation or materials, please contact Kristy Perkins at k.perkins@LMAconference.com.

Sponsors and Exhibitors

Will sponsors/exhibitors be transferred to the new dates?

Yes, sponsors and exhibitors will be automatically transferred over to the new dates. Our team will reach out to you personally to confirm the transfer. If you have questions or challenges regarding this, please contact Ken Glass at k.glass@LMAconference.com or Cristina Vega at c.vega@LMAconference.com

What about services and products ordered through Freeman?

All ‘non-custom’ items (like furnishings) will be 100% refunded.  Any custom items (custom booth, graphics, etc.) will be assessed and a portion of the cost refunded.  Please contact the Freeman team (CustomerSupport@Freeman.com or (303) 320-5100) to discuss further.

What about freight that is already in transit or received?

If the venue or Freeman has received your freight, we ask that you make arrangements for a return shipment at your earliest convenience. Please contact the Freeman team (CustomerSupport@Freeman.com or (303) 320-5100) to discuss preferred carriers for returning your shipment. Unfortunately, Freeman is unable to provide storage facilities from now to the rescheduled dates. As such, you will responsible for carrier/transportation/courier and material handling charges.

If your shipment is in transit, it will be refused upon arrival and should be returned by your shipper.

If you have any questions, please contact Ken Glass at k.glass@LMAconference.com or Cristina Vega at C.Vega@LMAConference.com

What about lead retrieval services ordered?

Existing orders will automatically be rolled over to the new event dates.