Announced on April 21, P3® – The Practice Innovation Conference will transform into P3® – The Virtual Experience, a series of online, interactive content taking place in June. The in-person experience was previously cancelled due to the COVID-19 pandemic. View the P3 home page for more information.

Bridging the Divide: How Clients and Firms Overcome Common Challenges

Track: Client Service

Session Number: 269
Date: Tue, Jun 9th, 2020
Time: 3:15 PM - 4:15 PM

Description:

In our industry, strong working relationships between law firms and in-house legal departments are essential to getting business done. However, even in the best of circumstances, the journey to achieve good results can be filled with peril and frustration.  What is the cause of these challenges, and how to we address them effectively? This panel has traveled this painful journey and will provide important insights that will help you avoid common pitfalls that often take place between law firms and clients.

Session Type: Expert Panel

Learning Objective 1: Identify common issues that upset clients even when their outside counsel is producing good results on their matters.
Learning Objective 2: Discuss how to proactively address a client issue before it becomes a major problem for your firm.
Body of Knowledge (BoK) Domain: Client Services, Communications
Content Level: Essential
Session Type: Expert Panel

Learning Objective 1: Identify common issues that upset clients even when their outside counsel is producing good results on their matters.
Learning Objective 2: Discuss how to proactively address a client issue before it becomes a major problem for your firm.
Body of Knowledge (BoK) Domain: Client Services, Communications
Content Level: Essential