Being data-driven is a mantra of business today. Focusing on your firm's data can provide information to enable you to improve your firm's marketing, business development, practice management, and client service. Yet learning to approach problems using data takes practice. Because most law firms don't easily have access to their data, firm members don’t readily ask questions that data can reveal the answers to. First, data must be gathered, cleansed. Second, data must presented simply and accessibly to be easily used. Finally, higher level questions can be asked about the data to provide insights.

This talk will cover an agile approach we are using at our firm to provide attorneys and staff useful dashboards to solve problems that they have today. The process not only reveals the data behind different questions, but it builds a data-driven process and trains the participants to ask questions that data can reveal. We will show redacted dashboards used by our business development department, our office operations department and our attorneys to better manage their departments and specific matters.