Kate Cain, Director of Market Intelligence & Operations at Sidley Austin LLP, focuses on supporting and expanding the firm's use of technology, research and analysis to enhance the firm’s marketing and business development efforts. She leads the teams directly responsible for supporting and implementing CRM and experience management solutions as well as market research and internal analysis functions. With nearly 20 years of law firm experience, Kate has been a trainer, a support manager, a project manager, a business analyst, a technical analyst and a marketing professional. She has been instrumental in building programs around alternative fee arrangements, information governance, business intelligence and process improvement and automation. Through this experience, Kate developed a deep understanding of the challenges facing those working with legal technology in a way that allows her to translate between technical and business leaders and bring a different perspective and fresh ideas to discussions.