Co-Founder and Experience Designer at Bold Duck Studio, a business design studio that specializes in legal service innovation and strategy, Kim Craig is a Business of Law Professional with extensive experience building competitive advantage and brand differentiation in BigLaw. As a seasoned veteran while at Seyfarth Shaw, she designed and developed the legal industry’s most mature and largest client engagement team consisting of client-facing legal project managers, lean experts, technologists and data analysts to exponentially increase the value of legal services to clients. She is an experienced leader for corporate law department process improvement initiatives to increase value to the business, KPI development and alignment with outside counsel.
Kim has also worked extensively with legal aid organizations embedding lean approaches into their culture with a focus on leveraging people, process, and technology to increase their ability to serve more clients. She is passionate about the future generation of lawyers and has taught classes at several law schools. In 2017, she created the first Legal Project Management and Legal Process Improvement Course at Chicago Kent in which qualifying students obtained their Lean Six Sigma Yellow Belt Certification.
During Kim’s tenure at Seyfarth, the firm was formally recognized by clients and competitors alike and received several awards for the work her team did in driving innovation within the industry. Kim is a Certified Project Management Professional, Lean Six Sigma Black Belt through Dartmouth’s Thayer School of Engineering, Certified Scrum Master and an avid student and practitioner of Design Thinking.