John Duggan is Director of Seyfarth Shaw’s Lean Solutions group. In his role as Director, Mr. Duggan leads a team of Legal Project Managers whose job is to help Seyfarth Shaw legal teams improve their delivery of legal services and provide consistently delightful client experiences. Mr. Duggan works on a variety of firm-wide, interdepartmental and cross-functional projects, including legal process mapping, client/attorney case management improvement and other internal and external SeyfarthLean initiatives. Mr. Duggan has managed several complex litigation matters, large-scale FLSA audits and declaration campaigns for firm clients. In addition, he has led the onboarding of a large trademark portfolio and managed enterprise-wide projects, such as upgrading the firm’s external facing website, telephone system upgrades for all offices and the selection and implementation of the firm’s Human Resource Information System. Mr. Duggan has over 20 years’ experience as a project manager, is a certified Six Sigma Black Belt, certified Agile ScrumMaster and a certified Project Management Professional. He is also an active member of the Chicagoland Chapter of the Project Management Institute (PMI). Mr. Duggan has served as Chapter President (2000) and recently completed a two-year term as Vice President of Education. Mr. Duggan teaches project management courses for DeVry University and Keller Graduate School of Management.