Melissa Prince is Ballard Spahr's Chief Client Value Officer and a key member of the firm's strategic account management team. She oversees a firm-wide team of professionals focused on understanding the business needs of firm clients and creating practical and innovative pricing and legal project management strategies designed to meet those needs. Her objective is to provide firm clients with exceptional service centered on client value, cost-effectiveness, predictability and efficiency. She reports to the firm’s Managing Partner, Finance and Operations, and its Executive Director.
Melissa endeavors to understand how each client's business operates and to identify its specific goals, business objectives, and areas of potential exposure. She then uses a proprietary set of analytical tools and strategies aimed at more effectively budgeting, pricing, staffing, and managing client matters in a way that aligns with their businesses. When matters are concluded, she reviews client feedback and uses data analytics to devise strategies to improve matter performance and further strengthen client relationships.
Before joining Ballard Spahr, Melissa held pricing and legal project management roles at two Am Law 100 firms, where she served both large and small clients. She is an attorney who, before leaving private practice, handled complex commercial litigation matters in Pennsylvania and New Jersey.