Steven Smith is the Director of Matter Management Services at WilmerHale, an international law firm of 1,000 attorneys with 12 offices in the United States, Europe and Asia. In this role, Mr. Smith guides the development, introduction and continuous improvement of firmwide legal project management and process improvement services, including a team of 30 certified legal project managers. Focused on delivering rapid business value to both attorneys and clients, Mr. Smith has helped to increase client value and improve firm economics, while remaining consistent with firm culture. His efforts were recently recognized by the Financial Times, who named WilmerHale among the top three law firms in North America for new business and service delivery models in its “2018 Innovative Lawyers” list.
Previously, Mr. Smith guided technology strategy and programs focused on increasing the effectiveness of business insight, collaboration, mobility and talent development at WilmerHale. Initiatives included enterprise solutions for workforce management, talent acquisition, performance management, learning management, document support workflow and human resources information management. In 2013, he was nominated by the International Legal Technology Association as Technology Advocate of the Year for introducing a firm-developed matter staffing solution and practice activity dashboard.
Within the legal community, Mr. Smith contributes actively at conferences and network events, including CLOC, LMA P3, ILTA, SOLID, PLI and LawVision LPM and Pricing Roundtables industry conferences. He is PMP and ALPM certified. He was recently named to the LPM Institute Advisory Board and is a founding member of the LawVision’s new roundtable for senior leaders of innovation and value functions in law firms.
A combat veteran with more than 12 years in the United States Army, Mr. Smith served as Intelligence Advisor, United States Army Special Forces, Chief of Intelligence Operations, United States Army Special Forces Command, and as a tactical officer and instructor at the United States Military Academy. After leaving active duty, he spent 10 years providing information technology and management consulting services to the Department of Defense. He holds a Bachelor of Science degree with the United States Military Academy and was the distinguished graduate from the academy’s post graduate Leadership Development and Organizational Effectiveness program in collaboration with Long Island University, C.W. Post.