Fostering Service Delivery Innovation: Foundations of Effective Change Management in a Law Firm

Track: Client Value

Session Number: 2143
Date: Fri, Jun 14th, 2019
Time: 8:30 AM - 9:30 AM

Description:

This session will involve a presentation outlining the need for client service delivery innovation in the legal industry and identifying the six key biases preventing significant innovation in law firms (Training, Form, Incentive, Mindset, Investment, and Risk.) Using a case study, the presenters will explain how their firm has addressed and overcome each bias in their pursuit of a culture of client service innovation before presenting a tool called the Innovation Health Assessment designed to enable self-evaluation of a firm’s innovation culture. The audience will be encouraged to work together in small groups to model the self-evaluation and share best practices from their own organizations’ innovation efforts.

Session Type: Lecture

Learning Objectives: Identify cultural biases that stand in the way of innovation in their organization.
Learning Objective 2: Develop strategies for overcoming innovation biases.
Learning Objective 3: Self-assess their organization’s innovation culture and identify areas most ripe for change.
Body of Knowledge (BOK) Domain: Business of Law
Content Level: Advanced
Session Type: Lecture

Learning Objectives: Identify cultural biases that stand in the way of innovation in their organization.
Learning Objective 2: Develop strategies for overcoming innovation biases.
Learning Objective 3: Self-assess their organization’s innovation culture and identify areas most ripe for change.
Body of Knowledge (BOK) Domain: Business of Law
Content Level: Advanced