Client Value: The People & Process Changes Required to Make it Central Strategy

Track: Client Value

Session Number: 2164
Date: Tue, May 15th, 2018
Time: 9:45 AM - 10:45 AM

Description:

Client value has changed.  Firms must now deliver quality matters at expected price while sustaining profitability, as clients increasingly choose firms that can deliver predictable fees, better enabling them to meet their own internal, budgetary pressures.

Most firms, however, continue to effect the status quo of people, process and technology to manage the matter lifecycle of onboarding, delivery, and billing as they did a decade ago, putting at risk either the relationship or the firm’s profitability. 

The ultimate challenge is to change partner behavior. The key to success is to intertwine the right people and processes around technology solutions to arrive at a comprehensive solution that addresses the new definition of client value – deliver on expect price while sustaining profitability.

Join CEO of Prosperoware, Keith Lipman, for this session focusing on the people and processes that need to be changed to re-organize law firms’ operations and make client value central to strategy. 

Session Type: Service Provider Education Session

Body of Knowledge (BOK) Domain: Client Services
Content Level: Essential
Learning Objective 1: Provide an understanding of the levers that you can use to change partners
Learning Objective 2: Understand process changes that will provide systemic change
Learning Objective 3: Define people required to support the changes
Session Type: Service Provider Education Session

Body of Knowledge (BOK) Domain: Client Services
Content Level: Essential
Learning Objective 1: Provide an understanding of the levers that you can use to change partners
Learning Objective 2: Understand process changes that will provide systemic change
Learning Objective 3: Define people required to support the changes