Developing Operational Metrics: Moving Away From Counting Hours and Rates

Track: Client Value

Session Number: 2126
Date: Tue, May 15th, 2018
Time: 11:00 AM - 12:00 PM

Description:

This session will use a case study approach to outline the reasons why traditional law firm metrics increasingly fall short of demonstrating the value of legal work and its impact on client business. It will then outline strategies for the development, implementation, and monitoring/ analysis of operational metrics that law firms can track in order to deliver and demonstrate additional value to their clients (e.g. cycle time, complexity, outcome, etc.)

Session Type: Case Study

Body of Knowledge (BOK) Domain: Business of Law
Content Level: Advanced
Learning Objective 1: Understand the shortcomings of traditional law firm metrics and why additional metrics may be required to demonstrate value to clients.
Learning Objective 2: Review the process our firms have used to collaboratively develop, implement, and monitor operational metrics with our clients.
Learning Objective 3: Gain an understanding of a number of best practices around communicating value to clients using non-traditional, operational metrics.
Session Type: Case Study

Body of Knowledge (BOK) Domain: Business of Law
Content Level: Advanced
Learning Objective 1: Understand the shortcomings of traditional law firm metrics and why additional metrics may be required to demonstrate value to clients.
Learning Objective 2: Review the process our firms have used to collaboratively develop, implement, and monitor operational metrics with our clients.
Learning Objective 3: Gain an understanding of a number of best practices around communicating value to clients using non-traditional, operational metrics.