DNA of the Successful Modern Law Firm: Bringing Silos Together for Client Advantage

Track: Client Value

Session Number: 157
Date: Tue, May 16th, 2017
Time: 3:45 PM - 4:45 PM

Description:

Competitive demands are calling for firms to bring people and data together for the benefit of the client.  This requires business process and cultural integration and a digital ecosystem that enables collaboration at critical times across the matter lifecycle. 

The challenge is breaking the silos to create consistent repeatable processes and it involves multiple stakeholders to achieve a result desired by the firm and the client.

This panel brings together the views of a CMO, CPO and CFO to discuss issues that arise around the client engagement lifecycle from pursuit, pitch, intake/conflict, matter engagement, and client feedback to understand how these roles are critically involved in the following questions:

  • Anticipating the needs of the client, developing seamless client views, journey mapping
  • Cross-functional pitching practices
  • Align towards client goals, including post-matter checks
  • Pricing in pursuit of business
  • Strategic business acceptance processes
  • Delivering on the promise of efficiency, resourcing
  • Information sharing practices in the face of confidentiality obligations
  • New client-driven metrics
  • The multi-layer promise of experience management
  • Post-matter learning and refinement
  • Client intelligence, guided-actions, sophisticated “playbooks”

 

Session Type: Service Provider Education Sessions

Body of Knowledge (BOK) Domain: Business of Law
Content Level: Essential
Learning Objectives: 1. Learn the importance of multi-functional collaboration in today's competitive marketplace for law firms
2. Illustrate the issues the bring functions together
3. Highlight creative approaches towards solving them
Session Type: Service Provider Education Sessions

Body of Knowledge (BOK) Domain: Business of Law
Content Level: Essential
Learning Objectives: 1. Learn the importance of multi-functional collaboration in today's competitive marketplace for law firms
2. Illustrate the issues the bring functions together
3. Highlight creative approaches towards solving them