You have requested information you are not authorized to view.
DNA of the Successful Modern Law Firm: Bringing Silos Together for Client Advantage
Track: Client Value
Description:
Competitive demands are calling for firms to bring people and data together for the benefit of the client. This requires business process and cultural integration and a digital ecosystem that enables collaboration at critical times across the matter lifecycle.
The challenge is breaking the silos to create consistent repeatable processes and it involves multiple stakeholders to achieve a result desired by the firm and the client.
This panel brings together the views of a CMO, CPO and CFO to discuss issues that arise around the client engagement lifecycle from pursuit, pitch, intake/conflict, matter engagement, and client feedback to understand how these roles are critically involved in the following questions:
- Anticipating the needs of the client, developing seamless client views, journey mapping
- Cross-functional pitching practices
- Align towards client goals, including post-matter checks
- Pricing in pursuit of business
- Strategic business acceptance processes
- Delivering on the promise of efficiency, resourcing
- Information sharing practices in the face of confidentiality obligations
- New client-driven metrics
- The multi-layer promise of experience management
- Post-matter learning and refinement
- Client intelligence, guided-actions, sophisticated “playbooks”
2. Illustrate the issues the bring functions together
3. Highlight creative approaches towards solving them
2. Illustrate the issues the bring functions together
3. Highlight creative approaches towards solving them