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Listen to This! What Does a Successful Client Feedback Program Look Like at a Small to Midsize Law Firm?

Date:  December 6, 2017
Time: 
12:00 p.m. CT

Sponsored by: Small Firm/Solo Marketer SIG 

Domain: Client Services
Competency: External Client Communications and Feedback

Client feedback programs are now essential to law firm business, but they can be particularly daunting to implement for small to midsize firms with limited resources. Feedback programs can vary in size, scope, and method- the key is finding the perfect fit for your firm. During this webinar, our presenters will share their experiences implementing and maintaining successful client feedback programs in smaller firms.

 Learning Outcomes:

  • Communicate the benefits of and get buy in to launch a client feedback program
  • Identify the right methods of eliciting feedback from your clients
  • Turn feedback into action: both the good and the bad 

Presenters: 
David Bruns, Director of Client Services, Farella Braun + Martel LLP
Kathryn Whitaker, Director of Marketing & Business Development, McNair Law Firm, P.A.
Bruce Segall, Marketing Sense for Business, LLC

 

Price: Complimentary for Members