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Client Feedback 2.0: Critical Roles, a Fresh Perspective

Domain: Client Services

Client feedback provides access to a client’s individual definition of value. In Client Feedback 2.0, the voice of the client drives strategy and creates a dynamic for business development professionals to play a critical role in partnership with their lawyers. Similar to how sales managers and their sales forces work together to develop client relationships, Client Feedback 2.0 is an opportunity for you to offer strategic value to lawyers, the firm and the client. Using case studies, this session will demonstrate how Client Feedback 2.0 is an opportunity to inspire and direct the lawyers you support.

Topics include:

  • New roles and responsibilities in client service
  • Different types of client feedback
  • Indicators of a client’s definition of value
  • Ways to maintaining a commitment to client feedback
  • Actionable next steps

Presenters:
Alison Swenton Arjoon, Strategic Advisor to the Chairman, Covington & Burling LLP
Dave Bruns, Director of Client Services, Farella Braun + Martel
Tara Weintritt, Partner, Wicker Park Group (moderator)


Member Price: $59
Prospective Member Price: $79

 

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Video-Recorded Session

This session includes video, audio and synced presentations for an enhanced virtual learning experience.