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How to Say "No"

Domain: Client Services

Have you ever received a client request that doesn’t seem to make sense? Or have you received a request that doesn’t seem to deliver anything meaningful other than creating a lot of work in trying to formulate a response?  In these situations, how do you say “no” to the request, get more information, and shift the conversation to a more constructive solution?  In this session, we will share real-life war stories from the firm and client side and facilitate breakout discussions.  Our goal is to encourage frank discussion and best practice sharing to turn confusing circumstances into productive interactions that strengthen the bond between clients and firms.

Presenters:
Purvi Sanghvi, Paul Hastings LLP
Justin R Ergler, GlaxoSmithKline
Keith Maziarek, DLA Piper LLP (US)

Member Price: $59
Prospective Member Price: $79

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Video-Recorded Session

This session includes video, audio and synced presentations for an enhanced virtual learning experience.