Domain: Client Services

Well prepared and skilled interviewers can quickly get clients to share information that will allow the firm to create a dynamic and strong service differentiator, and quite frequently lead to both short-term and long-term financial benefit. This program will include a live client interview that will be deconstructed in real time to highlight best practices on preparing to conduct more effective client interviews and conversations. Topics and takeaways will include:

Pre-interview protocols, preparation tools and research resources

• Crafting questions
• The importance of understanding communication styles and preferences
• Tips for quickly building trust and rapport
• Asking the hard question
• Dealing with delicate or difficult feedback

Presenters:
Nat Slavin, Partner, Wicker Park Group
Tara Weintritt, Partner, Wicker Park Group
Renee Meisel, Legal Director, Dell Inc.

Member Price: $59
Prospective Member Price: $79

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