Client Feedback III: Turning Information into Action

Domain: Client Services

LMA is pleased to present a three-part webinar series on successful client feedback programs. The series will provide a step by step guide for getting a client feedback program started in your law firm, mastering the interview process and most importantly using client feedback to develop meaningful follow-up activity to improve and enhance your firm’s client relationships. Whether you are just getting started plan to participate in client feedback initiatives or want to accelerate your firm’s current client feedback efforts, there is a session(s) that will fit your needs.

The most important goal of all client feedback interviews, regardless of who is conducting the interview, is the understanding that the firm, partners and associates working on that client’s matters will act and follow through on the information uncovered in every client feedback interview. Successful client feedback programs generate more than great information from clients. The most successful programs provide specific ideas and suggestions for improving or enhancing the client experience based on that feedback.
This webinar will focus on turning information into action and will cover:
• Creating “doable” follow-up strategies;
• Tips for creating reports and plans attorneys will read and follow;
• Communicating results (good and bad);
• Successful debrief meeting;
• Identifying common themes, key trends and service best practices;
• Tracking follow-up tasks;
• Critical internal communications. 

Member Price: $0
Prospective Member Price: $99

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