Current Best Practices for Creating Substantive and Successful Client Teams

Domain: Marketing Management and Leadership, Business Development

Presenters discuss proven processes for:
• Leveraging client teams as a way to deepen existing client relationships, enhance your brand and uncover cross selling opportunities;
• Building client teams that align with your clients and are structured for continuity;
• Motivating and incentivizing the relationship partner to take ownership and develop the client service team;
• Leveraging client feedback to enhance relationships and developing more business programs and interview processes for client teams;
• Using the client team toolkit- a comprehensive guide to building a client team that works;
• Providing an ideal opportunity to collect, disseminate and put to good use information regarding the client;
• Laying the ground work for positive and proactive discussions about the client/lawyer relationship and particularly value assessments.

Maria Zagalis, Associate Director of Business Development, Arent Fox LLP
Lise Monette, Chief Marketing Officer, Ogilvy Renault LLP
Andrew Fleming, Senior Partner, Business Law Group, Ogilvy Renault LLP

Member Price: $0
Prospective Member Price: $59

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