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Current Best Practices for Creating Substantive and Successful Client Teams

Domain: Marketing Management and Leadership, Business Development

Presenters discuss proven processes for:
• Leveraging client teams as a way to deepen existing client relationships, enhance your brand and uncover cross selling opportunities;
• Building client teams that align with your clients and are structured for continuity;
• Motivating and incentivizing the relationship partner to take ownership and develop the client service team;
• Leveraging client feedback to enhance relationships and developing more business programs and interview processes for client teams;
• Using the client team toolkit- a comprehensive guide to building a client team that works;
• Providing an ideal opportunity to collect, disseminate and put to good use information regarding the client;
• Laying the ground work for positive and proactive discussions about the client/lawyer relationship and particularly value assessments.

Presenters:
Maria Zagalis, Associate Director of Business Development, Arent Fox LLP
Lise Monette, Chief Marketing Officer, Ogilvy Renault LLP
Andrew Fleming, Senior Partner, Business Law Group, Ogilvy Renault LLP

Member Price: $0
Prospective Member Price: $59

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