The Client Relationship Cycle: A Client Feedback-Based Approach to Matter Management

Domain: Business of Law

Building upon key observations from HBR’s Law Department Survey and other law department feedback, learn how creating positive client outcomes takes far more than concluding matters successfully. Managing client relationships is a cycle that begins with understanding client needs/expectations. Learn about current client expectations from actual survey results and how this information can be used to drive key metrics – impacting both the top and bottom lines – in a continuous improvement cycle.

Sharon Quintance, HBR Consulting
David Cambria, Archer Daniels Midland Company

Member Price: $39
Prospective Member Price: $59


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