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Keys to Effective Client Communication

Domain: Business of Law

No matter what size firm you work for . . . no matter how many attorneys you work with . . . no matter what type of clients your firm targets . . . the one thing everyone has in common is the importance of clear communication. Rapid globalization only makes communication competence more critical.

This is an interactive one-hour presentation that identifies key skills for effective communication, such as:

  • Being aware of cultural differences
  • Reading non-verbal behavior
  • Speaking your client's language

You'll learn some quick tips and techniques that you can use immediately to start communicating for results. And you can share these tips and techniques to help your attorneys start communicating, too.

Presenter:
Laurie Glover, President, QSTS, Inc.

Member Price: $39
Prospective Member Price: $59

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Video-Recorded Session

This session includes video, audio and synced presentations for an enhanced virtual learning experience.