Our Paper Bag Lunch Series is Back!
||Western Canada Calendar
||Paper Bag Lunch Series: Client Feedback 2.0: Critical Roles, a Fresh Perspective
||Andrew Dawoud [Dentons Canada LLP]
||Aug 23, 2017 11:45 AM America/Pacific
||Aug 23, 2017 01:15 PM America/Pacific
||The second installment in our Paper Bag Lunch series, come join your fellow legal marketers with your lunch in hand as we review our second topic from the 2017 LMA Annual Conference: Client Feedback 2.0: Critical Roles, a Fresh Perspective.
Client feedback provides access to a client's individual definition of value. In Client Feedback 2.0, the voice of the client drives strategy and creates a dynamic for BD professionals to play a critical role in partnership with their lawyers. Similar to how sales managers and their sales forces collaborate to develop client relationships, Client Feedback 2.0 is an opportunity for you to deliver strategic value to lawyers, the firm and the client. Using case studies, this session will demonstrate how Client Feedback 2.0 is an opportunity to inspire and direct the lawyers you support.
• New roles and responsibilities in client service
• Different types of client feedback
• Indicators of a client's definition of value
• Ways to maintaining a commitment to client feedback
• Actionable next steps
Free of charge for members. Not a member? No problem! Non-members can also attend for a fee of $25 per session.
Suite 2400, 745 Thurlow Street
Vancouver BC V6E 0C5