Successful leadership of teams and firms through times of change and uncertainty often comes down to having a positive, and opportunistic, mindset.
Law firms are focusing more than ever on improving client service and obtaining valuable feedback to guide their client development strategies, but how do you act on feedback in a way that makes a difference?
We all know that client feedback programs are key to understanding our clients and enabling us to retain, grow and deepen our most important relationships. But how do you make a program at a law firm a success?
Greg Fleischmann, Sidley Austin’s Director of Global Business Development and Marketing offers his thoughts on what he hopes those attending will take away from the panel and why he values his participation in the conference and in LMA.”
Jeff Berardi is the Chief Marketing & Communications Officer (CMCO) and a Senior Managing Director at Ankura in Boston, MA. As CMCO, Jeff leads a global team of marketing professionals who support Ankura’s operations in offices around the world.