Join us for the upcoming webinar 2021 Next Big Thing: Change Management (A Journey, Not a Destination) on Wednesday, January 27 at noon CT!
Join former LMA Presidents Jill Weber and Ashraf Lakhani (2021 NBT Co-Chairs) as they talk with Shannon Stucky of FTI Consulting on the definition of change management within the legal space.
Price: Complimentary for Members
Join us for the upcoming webinar Service Metamorphosis 2.0: Where Does “Service” Live and What Role Does It Play in a Global Pandemic? on Wednesday, December 16 at 1 p.m. CT.
Serving clients in a symbiotic way is necessary, but some firms are lying dormant in the egg stage when others are in the chrysalis stage, ready to surpass. Learn where your firm lies on the service/metamorphosis continuum and how to make your firm become a butterfly when it comes to client service.
“Service Metamorphosis—Driving Performance Improvement!”
“Service” has been talked about for more than 30 years; and, if we are honest, the legal profession should receive an “F” for its efforts. The culture and structure of law firms have historically made measurable, institutional changes in ...