Join our group of speakers as they address several different topics including: leveraging data from databases, overview of pricing of work preformed and how to gather client requests.
Price: Complimentary for Members
Enhance your customers’ online visitor experience by learning how to: segment markets, personalize the journey based upon markets, interests, and metrics, and track visitors’ movement through your website, to develop meaningful client experiences.
Projections for 2020 foresee customer experience (CX) overtaking price and product as a brand differentiator. Learn what CX is and who should be involved in your firm, familiarize yourself with other organizations’ CX programs, gain ideas for doing the same in your firm, and more.
Alumni programs are crucial for goodwill, but do they produce ROI? Learn how to report the return on investment from alumni programs, develop BD opportunities from alumni programs and collaborate effectively with other departments.
Serving clients in a symbiotic way is necessary, but some firms are lying dormant in the egg stage when others are in the chrysalis stage, ready to surpass. Learn where your firm lies on the service/metamorphosis continuum and how to make your firm become a butterfly when it comes to client service.