Here's 2019 LMA Northeast Conference co-chair Stefanie Marrone on why you should attend the hashtag#LMANE19 conference this week on November 14/15 in Brooklyn, New York. A special thanks to @Rob Kates for producing this video.
Law firms are focusing more than ever on improving client service and obtaining valuable feedback to guide their client development strategies, but how do you act on feedback in a way that makes a difference?
We all know that client feedback programs are key to understanding our clients and enabling us to retain, grow and deepen our most important relationships. But how do you make a program at a law firm a success?