LMASE LSC Highlight - Tampa

Tampa LSC members gathered for lunch on Wednesday, January 24 for a presentation given by Tea Hoffmann on tips for effective communication. Tea discussed how active listening is the human relation skill of paying careful and sustained attention to what is being said by a person or persons. She provided advantages and disadvantages for active listening, the basic building blocks of active listening and she reiterated the golden rule: Listen to others as you would like to be listened to. Key takeaways included paying attention to show you are listening, ask clarifying questions, be empathetic, and paraphrase and summarize what you have heard to confirm understanding.

  
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