1. We must bring change forward to get things done. Be optimistic and realistic.
2. Diversify sources of revenue and income. Introduce generational succession plans early. Strengthen the enterprise itself.
3. Be a One Firm Firm-make your clients want to be a part of something greater than the parts.
4. How you feel stays with you long after the interaction so upgrade the firm's user experience, track and ask for feedback then USE IT to make things better.
5. A multi-disciplinary legal solutions enterprise provider-this is the aspiration-move towards it now. We must take steps today to become the firm of tomorrow.