What Does a Successful Client Feedback Program Look Like at a Small to Midsize Law Firm?

Join LMA and the Small Firm/Solo Marketer SIG  on December 6 at 12:00 p.m. CT for a client value webinar! Client feedback programs are now essential to law firm business, but they can be particularly daunting to implement for small to midsize firms with limited resources. During this webinar, our presenters will share their experiences implementing and maintaining successful client feedback programs in smaller firms.

 Learning Outcomes:

  • Communicate the benefits of and get buy in to launch a client feedback program
  • Identify the right methods of eliciting feedback from your clients
  • Turn feedback into action: both the good and the bad 


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