Law firms all have the same challenges – pressure from clients, new competitors entering the market, changing and complex legal problems, increasing expectations on “excellent” client service. Ask ten firms their approach to any one of these issues, and you will get 12 different solutions.
We are about to enter the busiest time of year, both personally and professionally. The “to do” list gets longer and longer with year-end rapidly approaching, and the nights and weekends become more jammed-packed with errands and commitments.
Stephanie Bishop is the Senior Business Intelligence Manager with the law firm of Hunton Andrews Kurth LLP in Richmond, where she has been since 2015. In the following interview, Stephanie shares her approach to client service and advice for career success.
Highly recommended and co-authored by Warren Farrell (author of The Myth of Male Power) and John Gray (author of Men Are from Mars, Women Are from Venus), The Boy Crisis: Why Our Boys Are Struggling and What We Can Do about It examines the reasons why boys and young men seem to be falling behind.
In professional services business development, and in corporate America more generally, we are hearing more and more about words like empathy and relationship when it comes to client attraction, engagement and service delivery.