October Event: Experience 101: The Who, What & How of Collecting & Tracking Client/Matter Experience

Program Title: Experience 101: The Who, What and How of Collecting and Tracking Client/Matter Experience

Date: 10/22/2015  

Time: 12:00 - 1:30 p.m. Cost (Members): Complimentary - $25 at the door |   (Non members):  $25 with pre-registration - $40 at the door

Location:

Flaster Greenberg | 4 Penn Center | 1600 JFK Blvd, 2nd Floor |Philadelphia, PA 

CLICK HERE TO REGISTER

Program Description:

How many times has this happened to you?:  A request for qualifications comes in, followed by a flurry of emails between partners, marketing, and firm administration asking “Do we have experience in this area?”  Or, it’s time for Chambers and Business Development Managers are scrambling to get a write-up for the biggest matter an attorney handled all year.  We all know this information is needed, but there is often limited coordination in terms of experience capture and management.  Enter the advent of streamlined experience tracking.  Many firms are investigating various systems to manage experience.  However, there are a broad range of considerations to be had and processes to be implemented prior to pursuing a technology solution.
 
Please join us for a panel discussion on the key considerations when developing an experience management approach for your firm.  Our panel will address:

  • Why is experience tracking important?
  • Who are the key players in selecting or constructing a solution?
  • How can you start collecting the right data today to build a stronger system for tomorrow?
  • What are the potential challenges/hurdles?

Panelists:

  • Kelly Breslin, Director of Business Development, Saul Ewing LLP
  • Kevin Bosshardt, Manager of Marketing Technology, Saul Ewing LLP
  • Ashley Gibbs, Marketing Operations Manager, Dechert LLP

Thank You To Our Sponsors!

Para Plus.pngColleagues, customers and clients don’t always speak the same language. For more than 30 years, Para-Plus Translations has helped clients around the world better communicate and form strong, lasting relationships.They provide premier in-person, telephonic and remote/video interpretation, voice-over, transcription and translation services in more than 100 languages, as well as sign language and Braille. Their linguistic experts also provide conference language services, desktop publishing, document translation, multilingual typesetting, subtitling and website localization. They always review our work for grammatical and idiomatic correctness and cultural accuracy.

sb1.pngSB1 Federal Credit Union is a Philadelphia credit union that was originally founded in 1977 by the employees of the SmithKline Corporation. Over time they have evolved into a full-service, member-oriented financial institution servicing over one hundred companies across the country and the Philadelphia community.

Their philosophy is to provide quality financial services, diverse products, information, and convenience that exceeds your expectations while maintaining financial viability. They are aiming higher every day and providing the best "banking experience" possible.

 

 


0 Comments
Recent Stories
Call for Legal Marketing Leaders: Get Involved in the 2021 LMA Philadelphia Local Steering Committee

Join Us on Facebook! LMA Philadelphia: Membership Forum

2020 Philadelphia Local Steering Committee is Announced