August 15, 2018 | 11:30 AM - 1:00 PM
Heather McCullough and Jill Huse, Society 54
We often hear legal marketing is still a relationships game. One of the most important components of your business plan should be to strengthen existing relationships; client appreciation programs assist firms in retaining existing clients and developing repeat business. In the increasingly-competitive legal market, client appreciation programs also help guard against competitors by solidifying loyalty. This session will include the argument for investing more in existing clients and examples of successful program components, including client teams, client feedback, client entertainment, and expressions of gratitude.
- Making the case to leadership for investing more in existing clients.
- Understanding the client satisfaction spectrum and striving for loyalty and advocacy in client relationships.
- Examples of law firm client appreciation programs and what makes them successful.
1201 Main Street, Suite 1200
Columbia, SC 29201
Parking is available in the attached public parking garage, access on Lady Street.
LMA Members $20.00
Prospective Members $40.00
Note: You must be logged in to the LMA website to receive the member rate.
No Valid Registration Types [details]
About our Speakers:
Heather McCullough and Jill Huse are the co-founders of Society 54 where they provide innovative coaching and consulting services to law firms and other professional service firms.
For more than 16 years, Heather has brought game-changing results to professional services firms across the country. As the director of business and practice development at one of the most well-respected law firms in the Carolinas, Heather oversaw all aspects of firm branding and business development, including communications, client relations, events and business development – all while keeping a keen eye on budgets and ROI. Heather has led and restructured operational changes while working inside law firms, as well as in a consulting capacity. This experience, combined with her MBA from University of South Carolina, makes her an ideal advisor for firms that want to challenge the status quo and lead change.
Jill, a certified Worldwide Association of Business Coaches Coach, is highly regarded for her progressive ingenuity, research-based strategy and, most importantly, her ability to deliver results for clients. She has worked in professional services marketing (legal and accounting) for more than seventeen years. She has an innate ability to identify, encourage and develop her clients’ unique and differentiating professional strengths, and to help clients leverage these strengths to meet and exceed bottom line goals.
As the director of marketing at one of the most reputable AmLaw firms in the southeast, Jill structured and led her team in developing, implementing and managing award-winning communication, business development and marketing initiatives. Further, Jill is a tenured member of the Legal Marketing Association (LMA), currently serving on the International Board of Directors and previously as the past president of the Southeastern Chapter.
Walk-ins are welcome as space permits. Cash or checks made payable to "LMA Southeast Region" will be accepted at the door. We are also able to accept credit card payments at the door.
Any cancellations made before August 8 will be fully refunded. All cancellations made after that date will be billed in full. Registrations may be transferred, however price differences between member and non-members will be billed accordingly.