July 19, 2018 | 11:30 AM - 1:00 PM
Marc Rosen, The Client Experience Institute
Professional service providers are being challenged like never before to distinguish themselves. Whether working directly with a business owner, corporate counsel or serving on a cross-functional client team, the need to develop greater relationship currency and trust is tantamount to sustained success. Technical and functional expertise is the foundation for effective performance; however, a growing body of evidence reveals that both client and other trusted advisor engagement is what truly advances & sustains relationships.
You will be introduced to a five-stage model with deployment examples so that you can better harness and leverage the distinctive assets of you and the firm. We will explore and share the latest techniques and tools that client-facing professionals can utilize to distinguish themselves. This energizing and interactive workshop will be extremely pertinent and serve as a catalyst for building greater relationship capital across the stakeholder spectrum.
711 North 11th Street
St. Louis, Missouri 63101
Metered street parking. Additional parking is available in a lot north of the building for $6/day.
Lunch will be provided.
$25 LMA Members
$35 Non-Members and any registrations after July 13th
Note: You must be logged in to the LMA website to receive the member rate.
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About our Presenter:
Marc Rosen is co-founder of the Client Experience Institute, an advisory firm committed to inspiring professionals to think differently about the value of client relationships. Through workshops & programs, consulting and coaching services they engage critical thinking and learning that changes the mindset and actions of professionals. Marc recently ran an INC 5000 fastest growing company, is a frequent speaker, columnist and advises private businesses as well as professional service providers. He spent a large portion of his career leading both domestic as well as international organizations including Molson Companies Limited, GEA Tuchenhagen and Watlow Industries.
Credit card and direct debit payments are only available online. Credit cards and direct debit payments will not be accepted at the door.
Cash or checks made payable to "LMA Midwest Region" will be accepted at the door.
The deadline for registration is Friday, July 13, 2018.
Walk-ins and those who register after July 13 will be charged the non-member rate of $35.00.
LMA Midwest Region reserves the right to cancel the registration of any registrant with an outstanding balance.
Should you need to cancel your registration, please contact firstname.lastname@example.org prior to July 13. According to LMA Midwest Region policy, all no-shows and cancellations after July 13 will be billed the full registration rate.