Using Legal Project Management to Improve Client Relationships

Domain:  Client Services

We've been doing LPM for over 10 years now and we have learned a few things along the way.  The LPM role is now responsible for more than just the iron triangle of scope, schedule, and budget (which are still important!). Today's LPM is deeply connected to delivering client value. While the client's definition of value hasn't changed much, the way an LPM contributes to that equation has changed. As more and more and more companies are setting up 'Legal Operations' roles within their Legal department the LPM must learn how to work with these Legal Ops groups.

This session will explore how our LPM role has evolved from standard 'blocking and tackling' LPM into a very complimentary partner of the in-house Legal Operations Directors.  Using case studies, we'll explore different ways in which our LPMs have used their skills to deliver value to our clients through partnership with the Legal Operations professionals.
 
Topics Include:

  • Describe the changing the role of the LPM towards value delivery
  • Discuss how the LPM can become more of a client relationship manager and make it easier to do business with your firm
  • Identify 5 ways an LPM can deliver value to a client

Presenter(s):
John E. Duggan, PMP, Seyfarth Shaw LLP
Heather Lynn Eskra, PMP, C SM, Seyfarth Shaw LLP
Larissa Kruzel, Seyfarth Shaw LLP
Kristen Cook, 7-Eleven
Eric M. Greenberg, Seyfarth Shaw LLP

Member Price: $59
Prospective Member Price: $79

 

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Video-Recorded Session This session includes video, audio and synced presentations for an enhanced virtual learning experience. 

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