Join us for the upcoming webinar, 2020 Next Big Thing: Service Metamorphosis 2.0 – What Clients Want, on February 13 at 12 p.m. CT. For service to drive law firm performance improvement, legal marketers must deliver legal services based on how clients want them. Through this webinar, learn how to collaboratively rethink, redesign and restructure legal service delivery and maximize your client relationships.
- Identify the problem areas that are the most painful for clients – those that sabotage your client relationships and prevent client loyalty.
- Understand what constitutes a successful and sought-after Mutual Purpose Meeting.
- Review a service scorecard that can be employed in your firm.
Deborah McMurray, Founder, CEO, and Strategy Architect, Content Pilot LLC
Brenda Plowman, Chief Marketing Officer, Fasken