Serve First, Sell Second: Building a Client Service Model that Leads to Business Growth

Domain: Client Services

This panel discussion will focus on how the implementation of client service teams and feedback programs can lead to strong, long-term business partnerships that are also profitable for your firm. Learn how to design an effective implementation process for client service teams and feedback programs for any firm size, enabling buy-in from firm leadership from the outset. Attendees will leave armed with ready-to-use tips and tools to help individual attorneys turn client interactions into business development opportunities.

Steven J. Schroeder, Chief Business Development Officer, Hinshaw & Culbertson LLP

Amanda Stiens, Lead Business Development Manager, Faegre Baker Daniels

Carrie A Ephgrave, Marketing Manager, Hinshaw & Culbertson LLP

Member Price: $39
Prospective Member Price: $59

Login to view purchase options

Recent Stories
Laterals & Talent: Finding the Right People - Part 1

2020 Next Big Thing: Service Metamorphosis 2.0 – What Clients Want

Instagram for Law Firms: Do We or Don't We?