Creating a Culture of Client Service Excellence

Domain: Client Services

This recording is audio only. Leonardo Inghilleri is a recognized business expert and author, and an opinion leader in the area of organizational effectiveness and strategies, client service excellence, and business innovation. As one of the key architects behind the Ritz-Carlton’s two Malcolm Baldrige National Quality Awards, he has first-hand experience in creating a culture of client service excellence.
During this session, you will learn about proven techniques that will help your firm improve the quality of the relationships with your clients. Leonardo will share the concepts and practices that will help to create and maintain the kind of client service environment that can produce strong bottom line results.

Presenter:
Leonardo Inghilleri, EVP and Managing Partner, West Paces Consulting

Member Price: $0
Prospective Member Price: $59

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