Southeast CX Intensive Webinar - What Clients Actually Experience: Setting the Stage for Better CX
Thursday, August 13 | noon CT / 1 p.m. ET
This opening webinar establishes a shared baseline for the CX Intensive by examining how clients experience law firms today — and where marketing and business development teams are most often misaligned with client expectations.
Topics Include:
- How clients experience firm messaging, positioning, and responsiveness
- Where firms believe they are delivering a strong experience — and where clients disagree
- Common experience gaps across pitching, onboarding, communication, staffing, and follow through
- How clients interpret thought leadership and value-add efforts
- How evolving ways of working and access to information are shaping expectations for insight, preparedness, and ease of engagement
- Why effective listening is foundational to experience design, alignment, and trust
This session is designed to surface patterns and tensions that will be explored throughout the rest of the program.
Format:
- Moderated client panel with expert facilitation
Registration Details:
- Member Rate: $75
- Non-Member Rate: $85
- Registration includes access to this live webinar and its recording only
Maximize your development with the complete LMASE CX Intensive Workshop Series experience!
Full Experience:
- Member Rate: $335 (Save $100)
- Non-Member Rate: $400 (Save $110)
- Registration includes access to three live webinars and recordings, full-day in-person workshop on October 22 and evening reception on October 21
- In-person workshop limited to 100 participants
Webinar Series:
- Member Rate: $75 per webinar/$175 for full series (Save $50)
- Non-member Rate: $85 per webinar/$200 for full series (Save $55)
- Registration includes access to the live webinars and recordings
For questions or concerns about your event registration, please contact lmasoutheast@legalmarketing.org.
Register Now