Southeast CX Intensive Webinar - Designing Client Experience for Marketing & BD: From Insight to Execution
Thursday, September 10 | noon CT / 1 p.m. ET
This webinar focuses on how legal marketing and business development teams translate client insight into intentional experience design across the relationship lifecycle.
What You'll Learn:
- Designing experience versus relying on individual relationship heroics
- Strategic account teams and clarity of experience ownership
- The role of shared expectations between marketing, BD, and relationship partners
- Consistency versus customization in messaging and engagement
- Using client insight to inform outreach, planning, and coordination
- What needs to be true internally for experience improvements to scale
This session emphasizes real examples of how firms are shifting workflows, roles, and coordination in response to client insight.
Registration Details:
- Member Rate: $75
- Non-Member Rate: $85
- Registration includes access to this live webinar and its recording only
Maximize your development with the complete LMASE CX Intensive Workshop Series experience!
Full Experience:- Member Rate: $335 (Save $100)
- Non-Member Rate: $400 (Save $110)
- Registration includes access to three live webinars and recordings, full-day in-person workshop on October 22 and evening reception on October 21
- In-person workshop limited to 100 participants
Webinar Series:- Member Rate: $75 per webinar/$175 for full series (Save $50)
- Non-Member Rate: $85 per webinar/$200 for full series (Save $55)
- Registration
includes access to the live webinars and recordings
For questions or concerns about your event registration, please contact lmasoutheast@legalmarketing.org.
Register Now