Client Services, Structuring and Managing Client Teams, Marketing Management and Leadership, Department Management, Leadership and Motivation, Content Level, Advanced, Content Type, Event Recording, Firm Size, All Sizes, Merchandise, LMA International, Educational Event, LMA International | Client Services, 2025
We Know We Need It, But How Do We Do It? A Roadmap for Developing an Effective Client Teams Program
We Know We Need It, But How Do We Do It? A Roadmap for Developing an Effective Client Teams Program
Domains: Client Services, Marketing Management and Leadership
Join experienced law firm business development professionals for a discussion on how to communicate the value of client team programs to internal stakeholders (including the naysayers), secure and maintain buy-in, and sustain accountability and momentum for long-term success. Recognizing that all firms are not created equal, this discussion will include guidance for small to medium-sized firms and solo marketers to right-size these efforts. We will also cover available tools/technologies to help create a positive and meaningful impact within firms and drive client value.
Learning Outcomes:
Join experienced law firm business development professionals for a discussion on how to communicate the value of client team programs to internal stakeholders (including the naysayers), secure and maintain buy-in, and sustain accountability and momentum for long-term success. Recognizing that all firms are not created equal, this discussion will include guidance for small to medium-sized firms and solo marketers to right-size these efforts. We will also cover available tools/technologies to help create a positive and meaningful impact within firms and drive client value.
Learning Outcomes:
- Discuss how to map out the scope for a client team program that best fits your firm’s size and culture while articulating the value of the program to internal stakeholders
- Identify effective methods of getting a client team program up and running, including overcoming resistance, mapping out a game plan, securing sustained buy-in from leadership, and holding team leaders and members accountable
- Ensure the client team program is scalable, aligning it with available resources, leveraging technology, and using data to track success and demonstrate ROI
Presenters:
Jenna Schiappacasse , Director of Client Development, Jenner & Block
Justin Edmondson, Sr. Director of Client Development, Duane Morris LLP
William Sleight, Senior Manager, Business Development & Communications, Jones Day
Price:
Member Price: $79
Prospective Member Price: $99