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In today's economy, companies who create memorable and personal experiences are the ones gaining market share. This applies to the legal world as well. Our firms deal with their clients every day, and all of us are called upon to help foster successful relationships with those clients.

The Ritz-Carlton hotels are known for their dedication to customer service, both in theory and in practice, and the customer service lessons that they have learned over the years directly apply to today's competitive legal services marketplace.

In this program, Diana Oreck, Vice President of The Ritz-Carlton's Leadership Center, will touch upon the secrets of her company’s outstanding customer service.

Those attending will learn about:

• The psychology of service
• The importance of putting into practice the vision, mission and values of an organization every day
• The difference between a satisfied client and an engaged one
• The key principles of service that can transfer to all industries
• Why it is crucial to have the right leadership in place
• How simple the principles of customer service really are

Date/Time:

January 24, 2013
Registration: 12:00 pm
Program: 12:30-2:00 pm
Lunch will be provided

Where (Please note new location):

The Ritz-Carlton West End | Plaza Ballroom | 1150 22nd Street, NW | Washington, DC 20037
Closest Metro: Foggy Bottom

Members:

$40.00 if registered by 1/17/13
$90.00 walk-in registration fee

Non-Members:

$80.00 if registered by 1/17/13
$90.00 walk-in registration fee

Registration:

To register or for additional details, click here.