Client Satisfaction Surveys – A Strategic Approach

Please join us on

Wednesday, Jan. 30, 2008

for:

"Client Satisfaction Surveys – A Strategic Approach"

Presented by:
Jeffrey Miiller
Marketing Consultant and Director of Client Relations
Kohn Communications

Sponsored by:

This program is designed to give participants a step-by-step approach for implementing client satisfaction surveys — regardless of their level of expertise. It is educational, motivational and will provide practical techniques for managing the survey process, collecting qualitative feedback and, most importantly, strategies for responding to negative and positive survey feedback to strengthen client loyalty and stimulate referrals.

Mr. Miiller will cover the following:

• What are your obstacles to implementing client satisfaction surveys?  
• What are the benefits that client satisfaction surveys will bring? 
• Who will you select to survey?
• How will you create your survey questionnaire?
• How will you conduct your satisfaction surveys?
• How will you follow up on survey results?

Presenter's Bio:
Jeffrey Miiller is a senior associate of Kohn Communications, a marketing and management consulting firm. Mr. Miiller coaches legal marketing professionals, administrators and lawyers to help them improve their business development skills. He teaches marketing and communication workshops and conducts client satisfaction surveys for law firms across the country. He has taught at UCLA Extension, provides continuing legal education courses on client relations, and has spoken at several chapters of LMA and the Association of Legal Administrators. Additionally, Mr. Miiller has co-authored articles in publications such as Lawyers Weekly, the L.A. Business Journal and Strategies. Mr. Miiller was on the Executive Committee of the Law Practice Management Section of the Los Angeles County Bar Association. He is a current member of LMA.

EVENT DETAILS

WHEN:
Wednesday, Jan. 30, 2008

WHERE:
Union League Club of Chicago
65 W. Jackson Blvd. – Crystal Room
Chicago, Illinois

TIME:
Registration/Networking: 11:30 a.m.-Noon
Program and Lunch: Noon-1:30 p.m.

COST: 
$35.00 LMA and AAM Members
$55.00 Non-Members and Guests

Kindly RSVP no later than Monday, Jan. 28, 2008 using our online registration form (courtesy of eLawMarketing) and then mail a check in advance made payable to "LMA Chicago" to: Sydney Iglitzen — LMA Chicago, c/o Brinks Hofer Gilson & Lione, 455 N. Cityfront Plaza Drive, 36th Floor, Chicago, IL 60611. (NOTE EXACT MAILING ADDRESS)  Sorry, we cannot accept credit cards at this time.

Important Note: You will be billed if you do not attend for any reason and fail to cancel your reservation(s) by Monday, January 28, 2008.

Questions? Contact Megan Wilroy, Program Chair, at mwilroy@foley.com or Sydney Iglitzen, President, at siglitzen@usebrinks.com.  We look forward to seeing you at this great program on January 30.

Happy New Year!